1. Introduction
This Shipping Policy outlines the terms and conditions governing the shipment and delivery of products purchased from Ultra Gold Food Products, operating under the brand name Amma Chekku, through our official website www.ammachekku.com (the “Platform”).
By placing an order on the Platform, you acknowledge and agree to the terms stated in this Shipping Policy along with our Terms & Conditions, Privacy Policy, and Return & Refund Policy.
This policy applies to all orders delivered within India.
2. Shipping Coverage
Amma Chekku currently delivers products only within India.
Orders are processed and shipped from our operational facilities through trusted courier and logistics partners to ensure safe and timely delivery.
Delivery availability may vary depending on the customer’s location, courier network coverage, and operational conditions.
3. Order Processing Time
All orders placed on the Platform are processed within 1–2 business days after successful payment confirmation.
Processing time may vary in the following situations:
- High order volumes during promotional periods
- Public holidays or non-working days
- Temporary operational delays or unforeseen circumstances
Orders are shipped only after successful payment verification.
4. Shipping Charges
Shipping charges, if applicable, will be clearly displayed during the checkout process before payment confirmation.
Amma Chekku reserves the right to modify shipping charges depending on factors such as:
- Delivery location
- Order weight or volume
- Promotional offers or free shipping campaigns
Customers are advised to review shipping charges before completing the purchase.
5. Estimated Delivery Time
Once the order is shipped, delivery typically takes 3 to 7 business days, depending on the destination location and courier service availability.
Please note that delivery timelines provided on the Platform are estimated timelines only and may vary due to:
- Courier partner schedules
- Weather conditions
- Public holidays
- Logistics disruptions
- Remote delivery locations
Amma Chekku shall not be held responsible for delays caused by courier partners or external factors beyond our control.
6. Order Tracking
Once an order is dispatched, customers may receive shipping confirmation along with tracking details through email, SMS, or WhatsApp, depending on the contact information provided during checkout.
Tracking details allow customers to monitor the shipment status directly with the courier service provider.
7. Delivery Address Responsibility
Customers are responsible for providing accurate and complete shipping information, including:
- Full delivery address
- Valid phone number
- Correct postal code
Amma Chekku shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address details provided by the customer.
If a shipment is returned due to incorrect address information or repeated delivery failures, additional shipping charges may apply for reshipment.
8. Delivery Inspection
Customers are advised to inspect the package immediately upon delivery.
If the package appears damaged, tampered, or leaking, customers should:
- Record a continuous unboxing video starting from the sealed package opening
- Retain all packaging materials
- Contact our customer support within 24 hours of delivery
Claims without proper video proof may not be eligible for replacement, as specified in our Return & Refund Policy.
9. Delivery Completion & Risk Transfer
Delivery shall be considered completed once the package is delivered to the address provided by the customer.
Ownership and risk of loss or damage to the products transfer to the customer upon successful delivery.
10. Shipping Delays
While we strive to ensure timely delivery, certain factors beyond our control may cause delays, including but not limited to:
- Natural disasters or severe weather conditions
- Government restrictions or regulatory actions
- Courier network disruptions
- Public holidays or logistical constraints
In such cases, Amma Chekku will make reasonable efforts to coordinate with logistics partners to resolve the delay.
11. Failed Delivery Attempts
If delivery attempts fail due to customer unavailability or unreachable contact details, the courier partner may attempt re-delivery as per their internal policies.
Repeated failed attempts may result in the order being returned to our facility. Additional shipping charges may apply for re-dispatch.
12. Contact for Shipping Queries
For any questions related to shipping, delivery status, or shipment concerns, customers may contact our support team:
Email: info@ammachekku.com
Our team will make reasonable efforts to assist with shipment-related inquiries.