This Return & Refund Policy (“Policy”) describes the terms and conditions under which Ultra Gold Food Products, operating under the brand name “Amma Chekku”, accepts replacement, cancellation, or refund requests for products purchased through its official website and associated digital platforms. By placing an order on the Platform, you confirm that you have read, understood, and agreed to this Policy, along with our Terms & Conditions and Privacy Policy.
Any references to “you” and “your” refer to you, as a customer. References to “we”, “us” and “our” refer to Amma Chekku – Ultra Gold Food Products.
IMPORTANT POLICY HIGHLIGHTS:
• Amma Chekku follows a strict Replacement-Only policy after product delivery.
• Monetary refunds are permitted ONLY if the order is cancelled within 24 hours of order placement AND before the product is shipped or delivered.
• Once the product is dispatched or delivered, no monetary refund shall be provided under any circumstances.
• Post-delivery issues shall be resolved only through product replacement, supported by a clear unboxing video.
• All claim evidence must be sent to info@ammachekku.com for verification.
1. Scope of Policy
This Policy applies to all purchases of cold-pressed edible oils and food products manufactured and marketed by Ultra Gold Food Products under the Amma Chekku brand and delivered within India.
Due to the perishable, consumable, and hygiene-sensitive nature of edible oils, returns are not permitted, and monetary refunds are strictly limited to pre-delivery cancellations made within 24 hours.
2. General Return, Refund & Replacement Principles
- All products are non-returnable.
- Refunds are allowed ONLY if the order is cancelled within 24 hours of order placement AND before dispatch/delivery.
- No refund shall be issued once the product is shipped or delivered, irrespective of the reason.
- After delivery, replacement is the only remedy, subject to verification.
- Amma Chekku reserves the absolute right to approve or reject any request.
3. Eligible Circumstances for Replacement (Post-Delivery)
Replacement (not refund) may be considered only if supported by a continuous unboxing video recorded at delivery time.
3.1 Damaged Product at Delivery
Replacement may be approved if the product is received in a damaged condition due to transit issues, such as:
- Bottle breakage
- Leakage or spillage
- Crushed or tampered packaging
Mandatory Requirement: A clear, uninterrupted unboxing video from opening the sealed package to showing the damaged product.
3.2 Defective Product
Replacement may be considered if the product is unfit for consumption due to a verified manufacturing defect.
The following do NOT qualify as defects:
- Natural sedimentation
- Colour variation
- Thickness variation
3.3 Incorrect Product Delivered
Replacement may be approved if:
- Wrong product, variant, or quantity is delivered
An unboxing video recorded at delivery time is mandatory.
4. Non-Eligible Circumstances
Replacement or refund requests will NOT be accepted if:
- No unboxing video is provided
- The video is recorded after delivery
- The product is opened, used, or partially consumed
- Damage occurred after delivery
- The issue relates to taste, smell, or personal preference
- Natural oil characteristics are mistaken for defects
- Courier delay occurs
- Incorrect address/contact details were provided
- Delivery was refused without a valid reason
- Customer changes mind after order placement
5. Time Limit for Replacement Requests
All replacement claims must be raised within 24 hours of delivery.
Requests raised after this period shall be rejected, even if video proof is available.
6. Replacement Request Process
Customers must email info@ammachekku.com with:
- Order ID
- Product details
- Issue description
- Mandatory unboxing video
Incomplete requests will not be processed.
7. Verification & Decision
All claims undergo internal quality verification.
- Valid claims → Replacement approved
- Invalid claims → Rejected with no further obligation
Amma Chekku’s decision shall be final.
8. Replacement Policy (After Delivery)
- Replacement only – no refund
- Replacement shipped free of cost
- Delivery timelines depend on stock and logistics
- If replacement is not feasible, no refund shall be issued, and the order will be closed
9. Refund Policy (Strictly Pre-Delivery – 24 Hours Only)
IMPORTANT NOTICE
Amma Chekku provides monetary refunds ONLY under the following conditions:
- The customer cancels the order within 24 hours of order placement
- The product is not shipped or delivered
- Cancellation request is approved by Amma Chekku
If all conditions are met:
- Refund will be processed to the original payment method
- Processing time depends on the bank/payment gateway norms
No refunds after dispatch or delivery under any circumstances.